At Stargate Global Consulting, we understand that our relationship with our customers doesn’t end when a project is delivered or a solution implemented.

Managing a support request should be seamless and provide real time visibility of cases.

Our customers have told us they don’t want to continually call a service desk to enquire on the status of a case.

The eService Portal provides customers, who have selected a support agreement, with a central portal to log and manage support requests.

Depending on the service level agreement (SLA) selected, the features of the eService Portal include:

• A single place to log and manage support requests
• Real time tracking of request status
• Access to customer specific SLA resolution times
• Reporting

If you are an existing customer, click  here to access your eService Portal.

If you would like further information about our support agreements, please contact our sales team on 1300 780 608 to discuss your requirements.